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More great support from betsafe, sent a query a few hours ago and recieved a reply very quickly.

Ok guys me and @William Calder  need your help. 

Let me explain, when I first got kicked from the game and found out the first of the runners up will get offered a seat william said he would give me 50% equity if he went because I got kicked.

The seat didnt make it to him and I started my complaint, I then said to william i would give him 50% of any result.

Well I am truly happy with betsafes final reply to me, I must commend them on a very generous compensation offer.  It was a rocky start to my complaint and took a bit of time but the end result is what counts and they have more than done enough to make me a very happy poker player.

Well played Betsafe.

And my reaction to the last email was

Here is the email:-

Hi Jon

Thanks for contacting me.

From what I understand support have informed you that because the tournament was set up as a freeroll i.e a tournament without a buy-in, any players inactive after a certain period are automatically removed from the tournament.

However as we noticed you participated in most of the tournaments we ran with rankinghero we would like to offer you a goodwill gesture as you were denied the chance to qualify for BOM

We can either offer you a package to BOM 2016 or a package to SuperWeekend Tallinn (Estonia) in May 2016.

Superweekend is a Betsson group sponsored tournament with the same buy-in as BOM and has around 250-300 runners and the package has the same value as BOM in that it includes buy-in, hotel, and travel money (300 Euro)

Please let me know your choice of tournaments

Regards
adam

@Annie RKH @Ina Rkh Rémi Rkh 

I have posted the negative about my betsafe complaint, actually received
a positive today after I replied with a summary of the whole case to them.
Thank you for contacting us.

My name is Eduard and I am one of the managers of Betsafe Customer Service.

First and foremost please accept my sincere apology for all the trouble you had to go though. Great customer experience is in a core of our business and it is very frustrating to see that on this particular occasion we did not deliver according to your and our own expectations. We take this feedback very seriously and will do our best to make sure such situation doesn't happen again.

The 1st Level rule is indeed a part of Microgaming Poker rules for freerolls, although it is not included in the Terms and Conditions on our website. I completely agree that we should have realized where the problem is much faster and I am very sorry for the confusion around this.

I will not go more into specifics of this case, however I have discussed this issue with our Head of Poker and he asked me if you could contact him directly in order to arrange a suitable compensation. I will appreciate if you could send him an e-mail to @betssongroup.com and I am sure you will come to an agreement.

With regards to an official complaints procedure it is available on our website within General Terms and Conditions. Should you wish to receive more detailed information please let me know and I will send you all the details.

Thank you for your patience and understanding.

Please feel free to contact me again should you have any other questions or comments. Otherwise I recommend that you contact Adam as soon as possible and I am sure that he will offer you a proper compensation.

Regards,
Eduard

Manager
Betsafe Customer Service