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Discussion #skilfularen

Seems a big conversation has disappeared.

 Anyone at RKH have an idea why I was kicked from the game yesterday?

 

38 Comments Display all

@Annie RKH @Ina Rkh Rémi Rkh 

Day 15 So they tell me what I told them 2 weeks ago and think the case is closed.

Fredrik: This answer is no joke, it is the answer from the poker supplier and as you wre not logged in during the time I am afraid that this is the answer that stands. 
jonathan: Ok, But i was registered for the game 
jonathan: And therefore I should be blinded out and not kicked out 
jonathan: If i was blinded out, I would have won the game 
jonathan: As the prize went to 3rd place because 1st ans 2nd couldnt go 
Fredrik: I see, thsi is very unfortunate sir, and I am sorry for your loss. 
jonathan: So basically you have taken 16 days to tell me what I told you and not answered my question 
Fredrik: I am sorry but it looks like this is the case sir 
jonathan: So I reiterate my question why was I kicked from the game, and not being connected is not a reason, 
jonathan: No its not the case, Is it practice for you to kick people from SNGS part way through if they are not connected? 
Fredrik: there could be reasons for you beeing kicked of the Sng but we do not kick anyone. This is most likely due to a bad connection or firewall or other software interfearing with the poker client 
jonathan: Rubbish 
jonathan: Once the game has started, even if im not connected, It will still run on the server, the logs clearly show I was removed from the game after 10 minutes with 2930 chips 
Fredrik: I can not see the reason your were disconnected sir, I only have the answer from MG Poker 
jonathan: But the answer is not an answer 
jonathan: I spent 2 months promoting betsafe to enter this game and you cant even answer a simple question? 
Fredrik: If a player is sitting out or is timed out then his/her hand will be automatically folded. The blinds will be put in to the pot and lost unless the player is able to act when it is their turn. A player can get back to normal status by clicking on the button “I’m back”, no extra ante or blind is required to re-enter the tournament. If a player is sitting out then the players chips are put in each time it is their turn to post a blind until his/her last remaining chips are put in the pot, the player is then considered to be all in. The hand then goes to showdown and if the player sitting out looses he/she is knocked out, if the player wins then he/she will carry on to put in chips until he/she is all in again. Being knocked out whilst sitting out is known as being “blinded out”. 
Fredrik: That seems to be the reason 
Fredrik: https://www.betsafe.com/.../poke.../poker-school/poker-rules 
Fredrik: You can find all the rules on the link here 
jonathan: no its not 
jonathan: I was never all in 
jonathan: I said I was removed from the game with 2930 chips 
jonathan: check the game logs 
Fredrik: it has nothing to do with if you were al lin or not. as the rule stated this would be the reason for you being kicked out 
jonathan: it doesnt say that 
jonathan: show me where, it says last remaining chips 
jonathan: So i would need to be all in or its not my last ramaining chip 
Fredrik: I am checking if i get get more information about this 
jonathan: hence the saying "all in" 
jonathan: hand 2753545300 see the last hand I played, balance change 0, table balance 2930 
Fredrik: The Information I get from the provider is the same, they have processed the rounds and they found the following : 

Please note as per normal, if you are not logged in, you will still be in the hands of the tournament (in case you do log in). So if the player is not logged in, you will still see that they were in the hands until they're knocked out. 

I can confirm your player was not logged in, please see my previous resolution with the times provided of when they logged off and back in (before and after the tournament was in play). I 
Fredrik: This is the exact text sir 
jonathan: Ok so show me the hand where I put my last chips in 
jonathan: You cant because there isnt one 
jonathan: I HAD 2930 CHIPS LEFT WHEN THE GAME ENDED FOR ME 
jonathan: That is not being blinded out 
jonathan: The statement you are providing is not true, check the game logs 
Fredrik: I am sorry, I can send this back to provider and ask them to clarify what has happened and get back to us. I can not provide you with information I do not have, I am soory 
jonathan: Yes it needs sending back, and to make it clear I want to know why I was removed from the SNG when I had 2930 chips still left in play and not blinded out like you have shown me is the rule. 
Fredrik: I will do that so that you receive a better explenation. As soon as they get back to us we will inform you sir 
jonathan: Me being logged in is immaterial. If I have blinds left it should carry on without my input, not remove me from the game. 
jonathan: Look forward to a proper reply, maybe it wont take 2 weeks this time. 
Fredrik: I see, I hope they will provide a better explenation this time 
jonathan: Thank you for your help, all they have done is take 2 weeks to tell me what I told them. I could have just told me that and saved a lot of time.

Day 15 part 2 basically its a rule but they dont advertise the rule.

This email:

Hi Jonathan,
 
I hope this email finds you well,
 
I'm contacting you in regards to the issue you've had in the poker tournament.  You got kicked out of the room when your stack was at 2930, and it appears that you were not logged in and hadn't participated in any of the hands. When you are playing in a  free roll, you will get kicked out of the tournament after the first level if you do not participate in any hand.
 
If you have any further questions or comments, please feel free to contact us at any time.
 
I wish you a good evening,
 

Than this conversation with support:

Isabella : Hi, my name is Isabella. How may I help you?
jonathan: I would like to clarify some things reoker Tournament Free Roll [Incident: 151110-001893]‏
Isabella: Yes, how may I help you?
jonathan: Can you point me to the rule where it says you are removed from a SNG after the first level?
Isabella: I will look it up for you, one moment please.
jonathan: Any luck finding this rule?
Isabella: I am still checking this for you, thank you for waiting!
Isabella: Thank you so much for waiting! I am still looking in to this for you.
jonathan: Its OK thanks for looking because I couldnt find it.
Isabella: Yes, no problem at all. Thank you for being patient!
Isabella: Thank you so much for waiting! I have now investigated this and the answer that you got was from microgaming that is the provider of the poker tables. They have this rule because it gives a better gaming experience for other players, so they're not waiting for people who are not there.
jonathan: Yes, but if I am to abide by a rule it should be on your site
jonathan: Plus that rule is for mtts and not sngs(from what people have told me)
jonathan: And it wasnt really a freeroll, It was an exlusive sng that took 2 months of promoting the betsson group
File attachment upload has started.
The file bomsng.jpg (647.87KB) was received.
jonathan: As you can see from the advert for the game I entered, it is the one on the right
Isabella: Yes It should be on our site, I agree on that, definitely! I understand but we have had microgaming looking in to this and unfortunately you where not you were not logged in and hadn't participated in any of the hands. I am so sorry about this Jonathan!
jonathan: But surely if I am abide to a rule you should have it advertised, otherwise you could make rules up as you go along?
Isabella: Yes, I will send this further to our responsible department so that they can check this.
jonathan: I paid to play that game, not in cash but in my time and quite a considerable bit of time at that, plus over 2 weeks to get an answer. If I am entered in a game I should be blinded out and not just removed from it, regardless if i am logged in or not. I have paid my entry and had registered for it, If I had paid the equity of 300+ would that have been refunded or would I just have been blinded out?
jonathan: If you can supply me with the information for your 3rd party resoulution people and the info for the uk regulator, I can then take it up with them.
Isabella: I can not answer for what if you would get refunded or not. That has to be investigated with microgaming if that is the case. I am so sorry about this. I do not have a direct number to microgaming since all the queries are though our system. I am truly sorry about this.
jonathan: Thanks for your time,
Isabella: Thank you too Jonathan for contacting me!
jonathan: lol