Paul Oren 12 Oct 2015
Paul Oren @pauloren
I called back today. Same thing. 12 minutes of auto tree. Nice person helps. Puts on hold. New @comcastcares rep asks "how can I help you?"
The internet worked for a short while so we got off the phone. Today, same problem with my @comcastcares internet.
The @comcastcares rep told me how to restart my modem, as if I was a child and didn't know how to turn it off and turn it back on.
The info I got from the first @comcastcares rep was different than info I got from second rep.
About four minutes later another @comcastcares rep came on the phone and asked "How may I help you?" I had to repeat everything.
Once I got through to @comcastcares human, they were nice. Took all my info. Heard me out, put me on hold, said they'd be right back.
Yesterday I decided to call @comcastcares. It took me nine minutes to get through your automated phone tree in order to speak with a human.
Unfortunately my @comcastcares internet has been working intermittently over the last several weeks.
Alright @comcastcares if you're not going to talk to me, I'm going to talk to you. I have Comcast Internet. I'm a loyal customer.
Hello @comcastcares are you there?
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