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Support - FAQ - Ranking Hero

A. Before registering

1. Why should I register on RankingHero.com?

2. Do I have to pay something to use RankingHero.com?


B. Creating an account

3. Where is the registration form?

4. How do I register?

5. During registration, my nickname was rejected.

6. My nickname is ok, but now it's my e-mail that is rejected.

7. Ok, I've made the registration... now what?


C. Login and Password

8. How do I log in to my RankingHero.com account?

9. I can't remember my password!

10. I've made a mistake while choosing my nickname, I want to change it!

11. I've changed my e-mail address, can I use the new one on RankingHero.com?

12. Ok, I have my new account with the right e-mail and nickname, can I import my friend list and comments from the last account?


D. Using RankingHero.com

13. I'm a poker player and I want to take control of my profile, what do I do?

14. I'm receiving notifications about new pages, new comments, the newsletter... how do I manage all that?

15. I've found a bug, what am I supposed to do?

16. Will I be paid for improving the database?

17. How can I deactivate my account?

18. How can I close the comments on my posts?

19. How can I publish an advanced post?

20. How do # and @ work?

21. Can I edit or remove my posts?

22. What is the Global option and how does it work?

23. What is the social hub and how does it work?

24. I'm lost, how do I use the website?


E. HeroScore

25. What is HeroScore?

26. Why did you create this?

27. How does HeroScore work?

28. How do I see my HeroScore?

29. I think my score is too low! What if my description doesn’t reflect who I am?

30. What is your privacy policy?

31. How do you deal with controversial players?

32. My score is too high!

33. The sentence that describes me does not reflect who I am in poker at all!

34. Are there HeroScore rankings?

35. Someone else has taken control of my profile!

36. I've just entered my social network and online room accounts, filled in my profile with my achievements but my HeroScore doesn't raise!



A. Before registering



1. Why should I register on RankingHero.com?


As a member you will be able to use all blogging features:

  • publish pictures, write articles, post comments, send private messages, and all types of interactions with other members
  • customize information you want to read, receive notifications when there's an update from one of your favorite players
  • manage your e-reputation in the poker community

But you will also be able to contribute to the poker database by suggesting updates concerning tournament results and live events.


2. Do I have to pay something to use RankingHero.com?


No, RankingHero.com is free.




B. Creating an account



3. Where is the registration form?


It's easy! Just click on the button "JOIN" on the top right of this page. Please note, you'll have to validate your account by clicking on the link that we'll send to your email address.


4. How do I register?


You only need to fill in three fields: your nickname, your email and your password, and that's it!
You can also use external APIs such as Facebook or Twitter.


5. During registration, my nickname was rejected.


It means that the nickname has already been taken by someone else. Please choose another nickname and try again

Please note that for security purposes, your nickname must be at least 4 characters long.


6. My nickname is ok, but now it's my e-mail that is rejected.


There are 2 possibilities. Either you've made a mistake when typing in your email address (please check that you didn't forget @ or a domain extension like .com or .fr.); or, you're already a member and you simply forgot! If you've forgotten your password, you can recover it by clicking "Forgotten password?" in the login form.


7. Ok, I've made the registration... now what?


To activate your account, you must validate your e-mail address. For that, you must click on the link inside the validation e-mail sent to you. After validating your e-mail address, you'll be redirected to RankingHero.com and automatically logged.



C. Login and Password



8. How do I log in to my RankingHero.com account?


Click on the button "LOGIN", top right.
A pop-up will appear, asking you to enter you email and your password, or to connect via an external API such as Facebook or Twitter. Once you've filled in those fields, you'll be logged in.


9. I can't remember my password!


You can generate a new password by clicking "Forgotten password?" in the login form.


10. I've made a mistake while choosing my nickname, I want to change it!


Sorry, this option is not available for the moment. But you can create a new account with your right nickname and a different email.


11. I've changed my e-mail address, can I use the new one on RankingHero.com ?


Sorry, it's not possible. But you can create a new account with a new nickname and your right email.


12. Ok, I have my new account with the right e-mail and nickname, can I import my friend list and comments from the last account?


Not possible yet. Sorry ;-(



D. Using RankingHero.com



13. I'm a poker player and I want to take control of my profile, what do I do?


After registering on RankingHero.com, there are different ways to take control of your profile and become a Certified Member! The easiest way is to go to your profile (click the PROFILE link in the menu) and there, in the "Actions" menu click on "take control of my profile". Then follow the instructions, it's easy and quick!


14. I'm receiving notifications for new pages, new comments, the newsletter... how can I manage all that?


It's easy, click here or go to your profile / notification and choose "Notifications options". All alerts are opt-in, click on each option for which you don't want to receive notifications anymore.


15. I've found a bug, what am I supposed to do?


Thanks for wanting to help us improve the site! You can detail the bug in the feedback form.


16. Will I be paid for improving the database?


No, but you will help Rankinghero.com stay free and independent, and you will contribute to the overall improvement of the poker world. On top of that, best contributors will be regarded with respect by other members. Last but not least, these positive actions will give contributors karma bonuses that will push their ascension to nirvāṇa, which is priceless.


17. How can I deactivate my account?


If you're sure it's good for your Karma, send a message to an admin and they will take care of it.


18. How can I close the comments on my posts?


Above the text field on the left, you'll find a speech balloon saying "Open". Just click on the icon and select "Close comments" in the drop-down menu. Done!
You can also prevent comments for all your posts. On the top right-hand corner, open the drop-down menu by clicking on your picture and select "Account settings". Then at the bottom of the window select the option "Comments authorized on your wall". Switch to "No" so nobody will be allowed to comment any of your posts.
Visit our tutorial page for more explanations


19. How can I publish an advanced post?


When clicking on the "Publish" button in the header /OR of the text field with the mention "Write your message", a post window opens. The options "Quick post" and "Advanced" will appear right under the header. Select the second one. You can now enjoy all our advanced text processing features for your post!
Visit our tutorial page for more explanations


20. How do # and @ work?


# allows you to include tags and @ to mention members or events in your posts. A pop-up will show in both cases by clicking on the respective icon. Start typing and a drop-down list of suggestions will be displayed.
Visit our tutorial page for more explanations


21. Can I edit or remove my posts?


Of course you can! To the right of your post header, you'll find a cog icon commonly associated with settings. Click on it and in the drop-down menu you'll have the possibility to: edit and delete the post or to block comments.
Visit our tutorial page for more explanations


22. What is the global option and how does it work?


When you publish a post, you can choose your target audience by language. The following ones are currently available: English, French or Global (post will be visible to all).
Visit our tutorial page for more explanations


23. What is the social hub and how does it work?


The social hub is the interface which allows you to import the feeds from your favorite social networks.
To set it up, go to the actions tab and select create your social hub. Click on a social network logo, enter your account name and validate the authorization demand sent to your social network account.
Visit our tutorial page for more explanations

Warning
Make sure that in the settings of the related social network the sharing rights are set to public and not "friends" (by default).


24. I'm lost, how do I use the website?


There are tons of powerful features on RankingHero.com. The easiest way to discover and master all these possibilities is to read the explanations associated with each step and action, or consult the tutorials.



E. HeroScore


For more information on how the algorithm works, and what your score means, head over to the TUTORIAL.

25. What is HeroScore?


HeroScore is a meta-ranking system for the poker world. Using aggregated public data about poker players, it employs sophisticated algorithms to calculate the overall influence and prestige that a particular player has within the community.


26. Why did you create this?


First, we thought it would be fun.

Second, we believe poker isn’t just a card game. It’s also a community, one with a fascinating social structure filled with uniquely incredible personalities. Poker attracts all kinds of people and has been mixing cultures, nationalities and generations for many years. For us, HeroScore is an innovative and interesting way of looking at the community through the filter of real data.

We at RankingHero believe that everyone in poker is a hero. Though we all differ in skill and knowledge, we all compete under the same rules and with the same passion. We all make great calls, gutsy bluffs and suffer terrible bad beats, and we’ve all had our moments, good or bad. Poker is our common denominator and as members of this great family, we all have something to be proud of.

Poker has always been and will probably always be mostly about money, but for most of us, it’s not the only reason to play. Poker is also a social event, a battle of minds, a journey into discipline, courage, self-control and knowledge and most of all an exercise in self-discovery. The game also has a very unique history, one where some of the finest deductive minds in the world clash with the greatest feats of gambling. Those are some of the values behind HeroScore’s official hashtag #morethanmoney.

So that is why we created HeroScore: to allow the poker community to record all of its achievements and exploits and celebrate our champions, ambassadors and contributors from the past, present and future.


27. How does HeroScore work?


Once you grant access by taking control of your RankingHero profile and connecting your data sources, HeroScore collects objective, numerical data about your poker results and social activity on various websites, including poker communities and forums, social networks and poker news sites. It also allows you to connect more networks and enter achievements or jobs occupied in the poker industry, in order to get a score and description that reflects who you really are.

We have also carefully collected the achievements of some of the most respected players and leaders in the community. If you are one of these people, you can easily take control of your page in order to make any modification you see fit.

HeroScore uses efficient algorithms to calculate three indicators for every player: poker results, popularity and contribution to the community. It aggregates these scores into a total: your HeroScore. It also automatically generates a description of your influence in poker in natural language, for example “John Doe is a respected poker champion and great contributor”.

But that’s not all. Your friends, as well as your poker fans if you are a well-known professional player, can also upvote your scores and achievements if they want to show appreciation for you and what you have accomplished.


28. How do I see my HeroScore?


RankingHero members: log in to RankingHero.com and look at your profile page. It should be on the left hand side, and also in the top link bar on the right. Your achievements, once submitted, are listed in the “about” section under your HeroScore box.

Non-members: create an account and take control of your profile.

Non-members with no live poker results in our database need to create a new account from scratch, connect their networks and enter their achievements.


29. I think my score is too low! What if my description doesn’t reflect who I am?


You have two clear options. One, you can authorize us to use more data sources, such as social networks, poker communities, online poker tournament databases. You can check our own extensive live poker tournaments database to see if we have all of your results correctly entered (if we don’t, email us at heroscore@rankinghero.com). You can also add achievements and jobs to earn more points. Two, if you don’t like the idea of having a HeroScore, feel free to email heroscore@rankinghero.com and we’ll anonymize your profile.


30. What is your privacy policy?


RankingHero has the utmost respect for the privacy of its members.

HeroScore is a non-intrusive tool that is free for all member of the poker community. We use publicly available numerical indicators, such as how many followers you have or how many messages you have posted on a particular online community forum. Our “poker results” ranking is based on both live and online tournament results.

We also give you total control over your public image. Take control of your profile today to make any changes. Additionally, you can ask to be anonymized on RankingHero by sending an email to heroscore@rankinghero.com.


31. How do you deal with controversial players?


If a player is in the middle of a public controversy, we reserve the right to stop displaying his HeroScore indefinitely until we feel the controversy has ended. For appeals or various concerns, email heroscore@rankinghero.com.


32. My score is too high!


Good for you! If that still bothers you, email us at heroscore@rankinghero.com with your feedback.


33. The sentence that describes me does not reflect who I am in poker at all!


This sentence should not be taken too seriously. As of today, no algorithm can perfectly reflect who we are to a community. The best way to solve this is to connect more networks to your account and enter your achievements in poker, so your HeroScore moves up and the sentence improves.


34. Are there HeroScore rankings?


At RankingHero, we think rankings are fun! They generate endless conversation, speculation, competition and even sometimes controversy. Rankings can stimulate us and lead us to go beyond what we believe to be our personal limits.

For now, you can rank players by total score and score category. Soon, you’ll be able to see who has the best HeroScore in your country, or rank by achievement and discover the most influential bloggers, forum posters, journalists, filmmakers, professionals and comedians of the industry.


35. Someone else has taken control of my profile!


Email us or look up our general FAQ above.


36. I've just entered my social network and online room accounts, filled in my profile with my achievements but my HeroScore doesn't raise!


Don't worry, it's absolutely normal!
Our crons scan the newly provided data once a day and the HeroScores are refreshed around 2:00 UTC so yours is sure to be updated very soon.

You'll be pleased to know that we are currently developing a new system which will make any HeroScore update immediate! Coming soon...