First Visit

If you have never been to a casino before, your first trip is likely to be filled with excitement, anticipation, and exhilaration. It is not unusual to feel a little apprehensive, but ensuring an enjoyable and memorable first visit is what Genting do best.

Our friendly dealers and staff are always on hand to help – so regardless of your level of experience, there is something for everyone.

Read on for some top tips to help you on your first visit. 

What to Wear

If your vision of a casino is James Bond, in a tux, at Monte Carlo, forget it.  Smart casual is the general rule. Smart jeans and smart trainers are acceptable, however, football shirts, muscle/vest tops are not.

For the security and safety of all our members, it is vital that we can see people clearly on our CCTV system and so caps and other hats are not allowed.

Talking to Dealers

You can of course talk to the dealers but please remember that during busy times they have to look after a large number of customers. It would be a good idea to spend some time watching what the other players do, so that you know what is appropriate. They can give help with the rules of the game but they cannot give advice on how to bet.

Having a Drink

If you want a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your loyalty card. Remember to keep drinks off the gaming tables and use the small trolley tables that are provided.

Spectating

If you just want to watch a game, that’s fine, however seats and positions immediately in front of the table are reserved for players.

Mobile Phones and Cameras

In non-gaming areas you are permitted to use a mobile phone, whilst also respecting other customers. Generally, taking pictures within the casino is not allowed.  However if you are in the casino for a special occasion our manager may be able to allow this as an exception. Please note that this will not however be permitted next to the gaming as photography is strictly prohibited in this area.

Understanding Chips

When playing games such as Blackjack and Roulette you buy casino chips at the tables. Just place your money on the table and ask the dealer for some chips

There are two different types of chips, some with values and others without;

• The ones with values are called “Cash Chips” and are effectively the currency within the casino.  You can use them to play on any table you like.

• The non-value chips are called “Colour Chips” and are only used on Roulette.  They help the dealer identify who has which chips. Remember you cannot take “Colour Chips” away from the table you are playing on.  When ready to leave a table tell the dealer “cash out” and they will exchange them for cash chips.

When it comes time to leave, the dealer does not have access to cash at the tables so you need to change your chips for cash at the cash desk.