Well I am truly happy with betsafes final reply to me, I must commend them on a very generous compensation offer.  It was a rocky start to my complaint and took a bit of time but the end result is what counts and they have more than done enough to make me a very happy poker player.

Well played Betsafe.

And my reaction to the last email was

Here is the email:-

Hi Jon

Thanks for contacting me.

From what I understand support have informed you that because the tournament was set up as a freeroll i.e a tournament without a buy-in, any players inactive after a certain period are automatically removed from the tournament.

However as we noticed you participated in most of the tournaments we ran with rankinghero we would like to offer you a goodwill gesture as you were denied the chance to qualify for BOM

We can either offer you a package to BOM 2016 or a package to SuperWeekend Tallinn (Estonia) in May 2016.

Superweekend is a Betsson group sponsored tournament with the same buy-in as BOM and has around 250-300 runners and the package has the same value as BOM in that it includes buy-in, hotel, and travel money (300 Euro)

Please let me know your choice of tournaments

Regards
adam